Your PootlrHost plan

Pay As You Go or Pro: what each costs, how fees are charged, switching plans, invoices and the card we charge.

Updated

Your plan is what you pay PootlrHost. Both plans have every feature: Pay As You Go charges for each online booking, and Pro is a fixed price that also takes PootlrHost’s branding off what guests see. You can switch whenever you like. Only the campsite’s owner can see or change the plan.

Go to Payments & billing › Your PootlrHost plan, or open Your plan.

The two plans

  • Pay As You Go: no monthly fee, and £1 for each booking a guest makes online. A group booking pays it for each pitch. Bookings you add yourself (including seasonal pitches and groups you book), bookings you import, and bookings from Pitchup or other booking sites are free. You can pass the £1 on to guests: see Service fees and the £1 booking fee.
  • Pro: £25 a month for one campsite, with no booking fees and no PootlrHost branding on anything guests see. Where yearly payment is offered, it’s £225 a year paid upfront: three months free.
  • Pro for CL and CS sites: the same Pro for a Certificated Location or Certificated Site, at £20 a month, or £200 a year paid upfront: two months free.

These are launch prices. Start Pro now and you keep the price you started on for as long as you stay on Pro, whether you pay monthly or yearly.

On both plans, Stripe’s card fee (1.5% + 20p on standard UK cards, more on premium and overseas cards) comes off each card payment. Stripe keeps it if you refund. For example, on a £300 stay paid by card in one go, Stripe takes £4.70 and, on Pay As You Go, PootlrHost takes £1, so £294.30 reaches your bank. Text messages to guests cost nothing extra.

On Pay As You Go, your plan card shows your online bookings and fees so far this month, and how that compares with Pro. From 26 online bookings in a month (21 for CL and CS sites), Pro works out cheaper. Today mentions it when you get close, and once your fees pass Pro’s price we email you, at most once a month.

How the £1 fees are paid

  • On a booking paid by card, the £1 comes out of the payment.
  • On a booking paid on arrival, it goes on your card once a month, on the 1st.

If you cancel a pay-on-arrival booking, or mark the guest as a no-show before they’ve paid you, you aren’t charged its £1. If the monthly charge has already taken it, it comes off your next one.

On a card booking, the £1 is part of the guest’s first card payment (their deposit, if they paid one). Refund that payment and the £1 goes back with it, in proportion to the amount refunded. Refunding only the balance doesn’t return it, and nor does cancelling a card booking without a refund or marking the guest as a no-show. A booking request you decline has no fee. Each monthly charge has an invoice under Invoices.

Moving to Pro

  1. On Your plan, tap Move to Pro.
  2. Choose Monthly or Yearly, if both are shown, and enter your card.
  3. Tap Move to Pro. The first payment is taken today.

One Pro plan covers one campsite. If you run more than one, the others stay on Pay As You Go.

Pro for CL and CS sites

If your site is certificated by the Caravan and Motorhome Club (a CL) or the Camping and Caravanning Club (a CS), you can have Pro at the CL and CS price.

  1. When you choose Pro, in the setup steps or on Your plan, you’ll see the CL and CS price. If you chose CL or CS as your site type when you set up, it’s shown straight away. Otherwise, turn on I run a CL or CS.
  2. Under Certificated by, choose your club, then enter your Certificate number.
  3. Carry on to Start Pro or Move to Pro. You’ll pay the CL and CS price from your first payment.

We may check your certificate number with the club.

Promo codes

If we’ve given you a promo code, such as a founding member’s price or a few months free, use it when you move to Pro.

  1. When you choose Pro, tap Have a promo code?, type the code and tap Check code.
  2. You’ll see what it gives you, such as “£10 off Pro every month, for as long as you stay”, and what you’ll pay.
  3. Tap Move to Pro, or Start Pro in the setup steps.

Already on Pro? Add a code on Your plan the same way, then tap Use this code. It takes money off from your next payment. Your plan card shows the code while it lasts, and what you pay. You can only have one code at a time.

Leaving Pro or changing how you pay

  • Paid monthly, Move to Pay As You Go ends Pro straight away, with no refund for the rest of the month.
  • Paid yearly, you keep Pro until the year you’ve paid for ends, with no refund. Until then you can tap Keep Pro.
  • Pay yearly instead takes the yearly price today, less credit for what’s left of this month. Pay monthly instead switches when your paid year ends.

We email you 14 days before a yearly plan renews.

Invoices and your card

  • Invoices shows what you pay each month or year, your next bill and your past invoices, each with Download.
  • Payment card is the card PootlrHost charges. Tap Add a card or Replace this card, then Save card. Nothing is taken when you save it.
  • Activity log lists recent changes and who made them.

If a charge doesn’t go through, we email you and a notice shows on every page. Replace your card and we try again straight away.