Seasonal pitches

A seasonal pitch is a pitch let to one guest for the whole season, for an agreed price paid in instalments. PootlrHost books the pitch for the season, sends the guest a link for each payment and keeps track of what’s been paid.

Switch it on

Seasonal pitches are an optional feature and start switched off. Turn on Seasonal pitches in Settings › Features (Features). See Switching features on and off.

Set up a seasonal pitch

1. Go to Bookings and tap Seasonal pitches, or open Seasonal pitches.
2. Tap + Seasonal pitch.
3. Add the guest’s name, email and phone. The email is optional, but it’s where their payment links go.
4. Choose the Pitch type and Pitch, and the dates the Season starts and Season ends.
5. Enter the Price for the season (£).
6. To build the payment plan, fill in Deposit (£), Deposit due, how many payments Then monthly, and the First monthly payment date. Tap Make the plan.
7. Change any payment’s name, amount or due date, tap Remove, or + Add a payment. The plan must add up to the season’s price exactly.
8. Leave Email [guest] their payment plan now ticked to send it straight away.
9. Tap Set up the seasonal pitch.

The pitch must be free for the whole season. Once it’s set up, it’s taken on your website and on other booking sites for those dates.

How guests pay

Each payment has its own link. A week before a payment is due, PootlrHost emails the guest its link, once. The guest’s stay page also shows Your payment plan with a button to pay the next one.

Card payments need card payments set up. They’re marked paid automatically, and you get a “Payment Received” email. Stripe’s card fee comes off each one, but there’s no PootlrHost £1 booking fee on a seasonal pitch.

Until card payments are set up, guests get no pay links or buttons. Their emails and stay page ask them to pay you by bank transfer or cash instead, and the week-before email is a reminder. Mark each payment paid when it comes in.

Keep track of payments

Open the guest from the Seasonal pitches list to see what’s paid, what’s still to pay and each payment’s status, such as Link sent or Overdue since. For a payment that isn’t paid yet you can:

• Email link to send its link again (Email reminder without card payments)
• Copy link to send it another way, such as a text (only with card payments)
• choose Bank transfer, Cash or Another way under Paid how?, then tap Mark paid

If you mark one paid by mistake, tap Undo. A card payment can’t be undone here.

Good to know

• There are no automatic chasers. When a payment is overdue it shows in red in the list, and it’s up to you to follow it up.
• Email the plan sends the guest their whole plan again.
• The guest gets their payment plan instead of a booking confirmation.
• Payments you mark paid, and card payments, show in your payments report.
• Seasonal pitches don’t use your deposit and balance settings, so Send payment link and Mark as paid on the booking aren’t used for them.