The helper

The helper is a quick way to get things done in your dashboard. Type what you want in plain words, like “Block H1 next weekend” or “How do I add a seasonal booking?”, and it either tells you how or gets it ready for you to check.

The helper is being tried on a few sites first. If you don’t see it, it isn’t on for your site yet.

Where to find it

• At the top of Today, under What do you want to do today? Tap one of the examples or type your own.
• On every other dashboard page, tap the round Ask button at the bottom right. On a phone it opens full screen.

Both are the same conversation, so you can start on Today and carry on from any page. Tap Start again to clear it.

What it can do

• Answer “how do I…?” questions. It answers in two or three steps from this help centre, with a link to the full article and a button to the right page. If the help doesn’t cover it, it says so and gives you our number instead of guessing.
• Block and unblock dates on one or more pitches, or every pitch of a type. See Closing dates.
• Find a booking, like “Is the Smiths’ booking paid?” or “Who’s on H2 this weekend?”, with a button to open it.
• Check what’s free, like “Anything for 2 tents next weekend?”
• Start a new booking. It opens New booking filled in with what you said. Check it and save it yourself.

What it won’t do

• It never changes anything without asking you first.
• It doesn’t take payments, give refunds, cancel bookings or mark them paid. For those it gives you a button to the booking or page where you can do it.
• It can only do what your role allows. Someone who can only look (a viewer) can ask questions but can’t block dates. See Your team and what they can do.

Checking before anything changes

When you ask the helper to block or unblock dates, it shows a card saying exactly what will happen: the pitch, the dates with the year, how many nights, the day the pitch is free again, and anyone already booked inside those dates. Nothing changes until you tap:

• Block it (or Unblock it) to go ahead,
• Change to say what should be different, or
• Cancel to leave everything as it is.

A card lasts 30 minutes. After it’s done, tap Undo to put things back. Changes made through the helper show in the activity log (Payments & billing › Your PootlrHost plan › Activity log, which only the owner can see) marked “via the helper”, with who made them.

Good to know

• Each site can send the helper 60 messages a day, and a message can be up to 500 characters. The help centre is always there too.
• The helper uses AI from Anthropic. It can get things wrong, which is why it always asks first. To answer, it’s sent your message, the help articles it needs and, when you ask about bookings, just the details it needs: guest name, booking reference, pitch, dates and what’s been paid. Never card details, email addresses or phone numbers.