Your name, email and password

Change the name, email address or password you sign in with, or close your account.

Updated

Your login is your name, the email address you sign in with and your password. Everyone on your team has their own (see Your team and what they can do). You’ll find all of it in Settings › Your account, or, if you’re on someone’s team, under Your profile in the menu under your name.

Changing your name or email address

  1. Go to Settings › Your account.
  2. Tap Change next to Your name or Your email.
  3. To change your email address, type the password you sign in with too. Tap Save.

When you change your email address:

  • We email your old address to say so, in case it wasn’t you.
  • We send a link to your new address. Open it to confirm the address. Until you do, the dashboard shows a Check your email page, where you can send the link again, use a different email or log out.

Changing your password

  1. Go to Settings › Your account and tap Password.
  2. Type your current password, then your new one twice.
  3. Tap Save password.

This logs you out on every other computer and phone, so anyone using your old password is logged out too. Pick a long password you don’t use anywhere else, and think about turning on Two-step sign-in.

Forgotten your password? Tap Forgot password? on the log in page and we’ll email you a link to set a new one.

Closing your account

At the bottom of Settings › Your account, tap Close my account and type your password.

If you own a campsite, first pause your website (see Going live and pausing bookings) and deal with any upcoming bookings: cancel them, or wait until those guests have left. Closing your account cancels any Pro plan straight away, and your team can no longer get into your site.

We log you out and email you to confirm your account is closed. If you didn’t mean to close it, contact us and we’ll help.