Booking questions and club numbers

Ask guests for a CL or CS club membership number, and up to eight questions of your own when they book.

Updated

You can ask guests a few things when they book: a club membership number if you run a CL or CS, and up to eight questions of your own, like the length of their caravan or roughly when they’ll arrive.

Ask for a club membership number

  1. Go to Pitches & pricing › Booking rules and find What guests are asked.
  2. Tap the underlined words in “Guests aren’t asked for a club membership number”.
  3. Choose Camping and Caravanning Club (CS), Caravan and Motorhome Club (CL) or Either club.
  4. Under Do guests have to give one?, choose Yes, they must or No, it’s optional.
  5. Under For which pitch types?, choose All of them or Only some and tick them.
  6. Tap Save.

To stop asking, open it again and choose Don’t ask.

We check a number looks like a membership number (4 to 20 letters and numbers), but we don’t check it with the club. With Either club, guests also say which club they’re in.

Add your own question

  1. In What guests are asked, tap Add a question.
  2. Type the Question as guests will see it.
  3. Choose the Kind of answer: Short answer, Longer answer, Yes or no, Pick one or A number. For Pick one, add between two and eight Answers to pick from.
  4. Tick Guests must answer this if it’s needed.
  5. Under Ask guests booking, choose Any pitch type or Only some.
  6. Tap Add question.

Use Up and Down to change the order, and Change to edit one or remove it. Only ask what you need, and don’t ask about health or other sensitive details unless you must.

What guests see

Guests answer in the details step when they book on your website, your booking page or your widget. Questions for only some pitch types appear only when they’ve picked one of those.

If guests must give a club number for every pitch type, your website says “Members only: we can only take members of the Camping and Caravanning Club” (or the club you chose) at the foot of every page. If only some pitch types need one, those show a Members only badge.

Where you see the answers

Answers show on the booking, in your new-booking email and in your bookings download. To correct them, open the booking and tap Change (or Add) beside Their answers.

Good to know

  • When you add a booking yourself, the questions are there to fill in, but none are required, as the guest may not be with you.
  • If you reword or remove a question later, guests who’ve already booked keep the answer they gave, with the wording they saw.
  • You can have up to eight questions. Remove one to add another.
  • Other things guests agree to when they book are in Booking rules.