Offers and promo codes

Create discounts that apply on their own or with a promo code, and limit them by dates, stay length or pitch type.

Updated

Offers take money off a stay. They can apply on their own when a stay qualifies, or only when a guest enters a promo code you’ve given out. Use them for quiet midweek nights, long stays or a code for your newsletter.

Create an offer

  1. Go to Pitches & pricing › Offers and tap Create an offer (or Add an offer).
  2. Give it a Name. Note to yourself is optional and only you see it.
  3. Under How does it apply?, choose Automatically or With a promo code. For a code, type it under Promo code: letters, numbers, dashes and underscores. It’s saved in capitals, and must be different from your other codes.
  4. Under Discount, choose Percent off, £ off or Free nights, and enter the amount.
  5. Add any conditions under Only when… (optional), then tap Create offer.

Conditions

Leave any of these blank for no limit.

  • Pitch types: tick the ones it’s for, or none for all.
  • Shortest stay (nights) and Spending at least (£).
  • Most uses in total and Most uses per guest (checked by email address).
  • Stays from (first night) and Stays until (last night): a stay counts if any of its nights fall between these dates.
  • Starts at and Expires at: when the offer can be booked.

What guests see

Automatic offers come off the price as soon as a stay qualifies. For a promo code, guests tap Have a code? in the booking window and type it in. Capitals don’t matter.

You can also share a link with the code already filled in: add ?promo= and your code to the end of your booking page address (the one ending in /book), like /book?promo=SUMMER25.

How discounts work

  • A booking gets one discount, never two. If more than one offer fits, the guest gets whichever saves them most. A returning guest’s money-off reward from Loyalty competes in the same way.
  • The discount comes off the nightly price of the stay, not extras or per-person charges.
  • Free nights makes the cheapest nights free, and never the whole stay.
  • £ off never takes more than the nightly price of the stay.
  • Automatic offers also apply to bookings you add yourself. Promo codes are for guests booking online.

Turning offers off

Tap Turn off to pause an offer and Turn on to bring it back. Turned-off offers are listed under Turned off. To delete one, tap Edit, then Delete this offer and Yes, delete it.

Offers are an optional feature, on unless you switch it off in Settings › Features. While it’s off, no offers apply and the Offers tab is hidden, but your offers are kept.

Good to know

  • Each offer shows how often it’s been used when it has a limit, like “3/50 used”.
  • Changing or turning off an offer doesn’t change bookings already made.