The calendar

The calendar shows every pitch down the side and the days across the top, so you can see who’s where and what’s free. Use it to add a booking in a gap, move a guest to another pitch or close dates.

Finding your way around

Go to Calendar in the menu. Each pitch has its own row, grouped under its pitch type.

• Choose Week, Two weeks or Month to change how many days you see. Phones open on a week, bigger screens on two weeks.
• Use the arrows to go earlier or later, and Today to come back.
• Tap All pitches or a pitch type, like Grass or Tents, to show only those rows.
• The Full row at the bottom counts how many pitches are booked or blocked each night.

What the colours mean

• Solid dark green: Confirmed.
• Lighter green: Checked in.
• Dashed outline: To confirm, a booking request you haven’t answered yet. See Booking requests.
• Grey stripes: Blocked, dates you’ve closed.
• A small dot on a booking: Balance due.
• A red !: a possible double booking. Tap the booking to sort it out.
• Letters such as PU say which booking site it came from (PU is Pitchup). A ◆ before the name means it’s part of a group.

On a phone, tap What the colours mean to see the key.

Looking at a booking

Tap a booking to see its dates, total, payment and where it was booked. From there, tap Open full booking, Send payment link if a balance is due, or Confirm booking, Check in or Check out when it’s time.

Adding a booking

Tap an empty day on a pitch, type the guest’s name, set the nights and tap Add booking. For an email, phone number or notes, tap Add email, phone and notes (on a pitch type priced per person, it reads Add who’s coming, email, phone and notes). See Adding a booking.

Moving a booking to another pitch

You can’t drag bookings. Instead:

1. Tap the booking.
2. Under Move to another pitch, choose a pitch. Only pitches free for the whole stay are listed.

Moving to a pitch of the same type keeps the price. Moving to another pitch type asks first and shows the new price: tap Move booking to go ahead. Moving a guest off a pitch they chose on your site map asks first too. Both times, Email the guest to tell them what’s changed is ticked, so they hear about it. A booking from another booking site can only move to another pitch of the same type here. To change the dates, use Edit booking on the booking itself (see Changing a booking).

If a booking hasn’t got a pitch yet, a note at the top of the calendar says so. Choose one under Put them on.

Closing dates and pitches

Tap Block dates to close one pitch, a pitch type or the whole site. Your closures are listed under Upcoming closures. Closing dates explains it all.

Tap a pitch’s name to rename it, close it, add a note or see what’s coming up on it.

Good to know

• Bookings run from arrival afternoon to departure morning, so one pitch can turn over on the same day.
• Cancelled bookings, no-shows and guests who’ve checked out aren’t shown.
• For a list you can search, filter and tap Download for Excel, go to Bookings.